Wednesday, November 19, 2008

Could you go to jail for leaving neutral feedback on Ebay?



People are nuts, but you probably knew that. Some guy has sued Steve Shelhorn, because he left neutral feedback on Ebay.

If you've never shopped Ebay, then they have a system where you can rate the shopping experience. Feedback can be positive, neutral or negative. Simple enough - in theory.

Until recently, both buyers and sellers could leave feedback. In other words, you could buy an item off Ebay and be rated. Hum. Let's see. Can you imagine that Wal-Mart or Belks or your favorite fast food restaurant hands you a score after you stop in and drop some bucks.

The Ebay brass decided to do away with the rating the buyer thing. Too much abuse. There were some real Ebay horror stories regarding this mutual feedback thing.

I used to buy at Ebay (and do - for the record - have 100% on my feedback), but I avoid Ebay pretty much now. I got tired of the emails begging for feedback, and that's how they came off - no matter how they were worded. Typically, I left positive feedback. If things weren't just perfect, I'd usually just let it go. After a while, I quit leaving feedback for those sellers who sent emails telling me that once I left feedback, they would bless me with a positive as a buyer. Paying up and almost instantly (with PayPal) wasn't good enough. If I wanted a vote of confidence (when I really didn't much care), I'd have to go first. I'm sure some sellers will justify that. You can click to the Ebay discussion boards and see all manner of explaining and complaining about buyers.

In the few cases where I did leave neutrals or negative feedback, I explained.

Fortunately, I was never sued.

It really blows my mind that some coin seller filed a court case against some guy who rated the transaction neutral on Ebay.

What is neutral? It's neutral. Not great. Not bad.

Poor Steve. He had to pay a lawyer $500 to defend him in this bogus law suit.

From what I understand, Ebay does dock rankings for neutrals, but buyers would not know that. If coin guy has an issue with how he stacks up when he gets a neutral, then he should take that up with Ebay and not take it out on Steve.

Steve isn't planning on leaving any more feedback on Ebay. Who could blame him? It's nice to give other buyers the heads up, and that is the idea with feedback. Unfortunately, that's been gamed so bad at Ebay, that you have to find someone close to 100% to feel safe. You think 85% runs a "B" level like at school. Oh no. Buy from someone with that kind of rank, and buyer beware.

The really sad thing is that most sellers and most buyers at Ebay are good people. Someone has something to sell. Someone wants that something. They work out the deal online. Happy all round. I know I've been pleased with a number of items I've picked up at Ebay.

I did get burned a couple of times, and Ebay really wasn't any help at all. That backed me off on the site. Now, I really will think twice about Ebay. I'd sure hate to pick up some little knickknack or iPod or tea and end up in court. If I do buy again, I'll remember that old saying, "If you can't something nice, don't say anything at all." But, that means that the bad sellers (or just average neutral sellers) get a "pass." I'd like to tell it how it is (in those rare cases where someone is scamming), but it's not worth getting sued like Steve.

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